Refund & Cancellation Policy

Last Updated: June 26, 2026  |  Effective Date: June 26, 2026

This Refund & Cancellation Policy applies to all paid subscriptions on the Zollak platform, operated by Bahadur Contech Services Pvt. Ltd.

1. Free Trial — No Payment Required

All new Zollak accounts receive a 14-day free trial on the Creator plan with no credit card required. The trial automatically converts to the Free plan (10 posts/month) if no subscription is purchased by the end of the trial period.

2. Subscription Billing Start

Your paid subscription begins immediately upon successful Razorpay payment confirmation. Subsequent charges occur on the same calendar date each month.

3. Cancellation Policy

Cancel at any time via Dashboard → Settings → Subscription & Upgrades. Upon cancellation:

  • Paid plan features remain active until the end of the current billing period.
  • No further automatic charges will be levied after the cancellation date.
  • Your account reverts to the Free plan at the end of the billing period.
  • Your data, brand settings, and post history are retained for 90 days, then permanently deleted.

4. Refund Policy

Because we offer a generous 14-day risk-free trial before any charges are applied, we operate a no-refund policy for subscription fees once a billing cycle has commenced. Refunds are issued only in the following circumstances:

  • Double Billing: Charged twice in a single billing cycle due to a payment gateway error.
  • Technical Service Failure: A platform outage lasting more than 72 consecutive hours in a billing period that prevents you from using the service.
  • Unauthorised Transaction: A subscription initiated without your authorisation (fraud), subject to verification.

5. How to Request a Refund

  1. Email billing@zollak.com with subject: "Refund Request — [Your Registered Email]".
  2. Include your account email, the date of the charge, the transaction ID from your Razorpay receipt, and a description of the issue.
  3. Refund requests must be submitted within 7 calendar days of the disputed transaction date.
  4. Approved refunds are processed to the original payment method within 5–10 business days via Razorpay.

6. Plan Changes

Downgrades take effect at the start of the next billing cycle — no prorated refund for the current cycle. Upgrades take effect immediately at the new plan's full monthly price.

7. Contact for Billing Support

billing@zollak.com  |  support@zollak.com — We respond within 2 business days.